Refund Policy
Last updated: 19 May 2026
Customer-Initiated Cancellations
The refund you receive depends on how far in advance you cancel:
| Time before departure | Refund amount |
|---|---|
| 7 days or more | 100% |
| 4 to 6 days | 50% |
| 0 to 3 days | No refund |
Operator-Initiated Cancellations
If your operator cancels the trip for any reason — including bad weather, mechanical issues, port closures, or insufficient bookings — you receive a 100% refund regardless of how close to departure the cancellation occurs. We will notify you by email and WhatsApp.
How to Request a Refund
- Open your booking via the Find booking page.
- Enter your booking reference (sent to your email).
- Click Cancel booking and confirm your email.
- The refund is initiated immediately and arrives in 1-3 business days.
Refund Method
Refunds are credited back to the original payment method (e.g. the same e-wallet, bank account, or card you used to pay). We cannot redirect a refund to a different account.
Processing Time
- E-wallets (GoPay, OVO, DANA): Instant to 24 hours
- QRIS: 1-2 business days
- Bank transfer (Virtual Account): 1-3 business days
- International cards: 5-14 business days (bank-dependent)
No-Shows
If you do not arrive at the departure point and the boat sails without you, the ticket is forfeit. There is no refund or rebooking for no-shows.
Disputes
If you believe a refund was processed incorrectly, contact us at support@gilijet.com within 14 days of the original transaction. We'll investigate and respond within 5 business days.